Frequently Asked Questions
This page answers common questions from long-term care facilities and clinicians regarding our diagnostic services, turnaround times, and professional phlebotomy partnership.
What diagnostic services do you offer?
We offer comprehensive clinical lab testing, including senior-specific routine blood work, microbiology, molecular PCR diagnostics, and toxicology for skilled nursing facilities.
How is specimen pickup facilitated?
Our onsite phlebotomists are available seven days a week at no cost to your clinic. We coordinate scheduled pickups and accommodate acute STAT requests to maintain diagnostic integrity.
What is your geographic service area?
We currently provide concierge laboratory solutions Nationwide, specifically focused on the needs of long-term care communities.
What are your turnaround times?
Results for most routine and acute diagnostic tests are delivered to clinicians within a 24-hour window, ensuring clinical teams can make informed care decisions quickly.
Do you integrate with our EMR?
Yes. We offer seamless bi-directional EMR integration with major systems such as PointClickCare, MatrixCare, and more at no cost, streamlining clinical workflows and order entry.
How does our facility get started?
Getting started is simple. Contact our team to schedule a brief consultation.
Who handles clinical support?
We provide assigned concierge support for every facility. Clinicians can reach our support team 24/7 for result inquiries, supplies, or specimen logistics coordination. info@senior-first.com